We help companies that manage large volumes of operational tasks optimize their processes, boost productivity, and scale without friction.

We boost efficiency by automating
your business processes.

We work with you to optimize your company, reducing costs

through advanced AI solutions tailored to your workflows.

Let’s talk

We boost efficiency by automating your business processes.

We work with you to optimize your company, reducing costs through advanced AI solutions tailored to your workflows.

Let’s talk

We help companies that manage large volumes of operational tasks optimize their processes, boost productivity, and scale without friction.

ITS TIME
TO MAKE
A CHANGE

High-tech platforms designed to provide your company with projects offering an unparalleled user experience.

A company focused on digital evolution through AI.

BRAINS BEHIND THE BUILD

A powerhouse team of seasoned professionals, bringing over 20 years of experience across payments, banking software, KYC, AI, loyalty programs, and e-commerce.

DIVE INTO OUR TECH DNA

We design smart, high-impact digital solutions for industries where transformation is critical delivering innovation, efficiency, and seamless user experiences.

TIME TO MARKET

Digital innovation moves fast so should your deployments. At Onewai, we guarantee ultra-agile delivery, hitting every deadline, every time. Let’s accelerate your innovation journey together.

Real, world projects, tailored for business. Delivered at lightning speed.

Modernize your systems with intelligence at the core

Know more

Modernize your systems with intelligence at the core

Know more

Intelligent Process Automation
(AI + RPA)

We design systems capable of autonomously executing repetitive tasks and complex rule-based workflows. We combine RPA with generative AI to create highly efficient end-to-end processes.

Benefits: cost reduction, fewer human errors, faster operations, instant scalability.

BPO use cases: data validation, form processing, incident management, automatic request classification.

Predictive Models & Advanced Analytics

We build models that can anticipate behaviors, detect patterns, and optimize decision-making.

Benefits: greater operational control, demand forecasting, anomaly detection.

Use cases: call volume forecasting, churn prediction, agent performance analytics.

AI Chatbots & LLM-Powered Assistants

We develop conversational assistants capable of handling complex requests, answering questions, and performing actions.

Benefits: 24/7 support, reduced wait times, scalable service.

Use cases: customer support, technical assistance, user onboarding.

Call Center Operations Optimization

We implement AI to boost agent performance and enhance service quality.

Benefits: real-time conversation analysis, automated recommendations, improved NPS.

Use cases: quality scoring, emotion detection, interactive agent guidance.

AI Integration Into Existing Systems

We connect our solutions with your CRM, ERP, ticketing tools, or internal platforms without disrupting your operations.

Benefits: fast adoption, minimal friction, maximized value from your current systems.

Better data, Better results

-50%

Reduction of 30% to 50% in operational times.

+40%

Savings of 30% to 40% in operational costs.

+70%

Increase of 40% to 70% in call center productivity.

We have a highly specialized team, applying the following technologies:

DXP

Zendesk, Pypestream, Qualtrics, Yext, ServiceNow, Salesforce CX, Shopify Plus, Magento.

Automation & RPA

UiPath, Power Automate, Airbyte.

AI/ML & NLP

LLM fine-tuning (OpenAI, AWS Bedrock), intent detection, vector DB (Pinecone, OpenSearch), sentiment & mood analytics.

Search & KG

Elasticsearch/OpenSearch, Neo4j, Yext KG.

Contact-Center Infra

Twilio Flex, Amazon Connect, Talkdesk; WebRTC.

Frontend & UX

Figma, Adobe XD, React, Next.js, Tailwind CSS; design systems accesibles (WCAG).

Cloud & DevOps

AWS (EKS, Lambda), GCP, Azure; IaC (Terraform), Docker, Kubernetes, Datadog.

Integración & APIs

REST, GraphQL, Webhooks, middleware (MuleSoft, Zapier, Make), ETL (Fivetran), Apache NiFi, Kafka.

Development

Node.js, Python, Go, Java, .NET, PostgreSQL, MongoDB, Swift, Kotlin

Data & Analytics

dbt, Spark, Dagster, Pandas, Snowflake, Redshift, Delta Lake, Airflow, Prefect, Dagster, Looker, Power BI, Tableau, Metabase

Blockchain

Ethereum, Solana, Cosmos SDK, Substrate, Polygon, Starknet, Solidity, Rust, Golang, Move, Cairo, IPFS

Security & Compliance

CCPA/CPRA, GDPR cross-border, PCI-DSS.

MC2 team was a finalist in the 2015 Google Awards in the FinTech sector.

MC2 team has developed and implemented the MID within the Cepsa Pay app. It is currently the only company in the oil sector compliant with MID regulations, a European standard that ensures customers receive exactly the amount of fuel they pay for.